From the Editor
"Back to Basics" of health care
Editorial
Using patient complaints as a discovery tool
This editorial discusses the value of patients' complaints as a guide to recognizing planning defects and ongoing problems in the functioning of clinics.
Research
Building interiors are made first by design and then by use. Design-by-use factors such as excessive signage and visual pollution, impacts negative on user experiences. Developing "user-creatives" for hospital buildings could assist in creating a better environment for the well-being of all users.
Clinical Case Report
A hitchhiker's guide to health outcomes
The outcomes of healthcare interventions are often heavily dependent on patient behaviour. Read how the role of the healthcare professional can be likened to that of a hitchhiker, who has to be prepared to jump on board to where the driver is going in order to get closer to where they themselves wish to be.
Research Insight
Performance analysis for difficult airway equipment: Standardising for success
Airway management and intubation procedures continue to challenge anaesthetists. This design insight paper discusses the design development of an innovative tip pressure and shape retention testing system.