TY - JOUR AU - Drewe, Ross PY - 2017 TI - Using patient complaints as a discovery tool JF - The Journal of Health Design; Vol 2, No 4 (2017): Creativity, design and basics in health care KW - N2 - This editorial discusses the value of patients' complaints as a guide to recognizing planning defects and ongoing problems in the functioning of clinics. UR - https://www.journalofhealthdesign.com/JHD/article/view?path=