Vol 1, No 3 (2016)

Small Changes, Big Impact


With the publication of its third issue, The JHD looks ahead to 2017. The next year will feature more interviews in the podcast series and additional publications.

Jugaad, a colloquial Hindi word, translates as “an innovative fix; an improvised solution born from ingenuity and cleverness.” Applying the principles of jugaad in primary health care may complement strategies used by leaders to meet the challenges of the changing healthcare landscape. 


A simple change to the primary care consultation room can have a significant impact on the patient experience. Simply by having patients sit in the “big chair” typically reserved for the general practitioner puts the patient at the centre of attention, making both a physical and psychological impact.