Shadowing and goShadow: Tools to Discover and Co-design Ideal Care Experiences

Molly O'Brien, Angela DeVanney, Chandler Caufield, David Vaglia

Abstract

Adding more funding and/or staff does not always improve patient experience. This audit focuses on the benefits of shadowing and an innovative "goShadow" app that provides accurate, quantitative feedback on the patients' care experiences.

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